Modern Prestige
Terms & Conditions
Clear terms covering orders, pricing, payment, delivery, cancellation, returns, warranty, accounts, privacy, and complaints.
These terms supplement and do not replace or reduce mandatory consumer rights in Egypt.
Orders and confirmation
Submitting an order is a purchase request, not final acceptance. An order becomes confirmed after availability, model, size, price, address, payment method, and customer contact are reviewed. We may decline an order affected by an evident error, unavailable stock, or an undeliverable address and will notify the customer.
Prices and product information
Prices are in Egyptian pounds and include discounts shown at checkout. We take reasonable care with descriptions, images, and dimensions, but screen colours and minor details may differ from the physical item. A material pricing or description error is corrected before confirmation, and the customer may proceed or cancel.
Payment
Cash on delivery is currently active unless another method is confirmed in writing. The website does not request card details before electronic payment is officially launched. The confirmed order amount must be paid through the agreed method.
Delivery and receipt
Delivery cost and timing depend on governorate, address, availability, and product handling requirements and are confirmed before acceptance. Delivery estimates may change for operational or logistics reasons. Customers should provide an accurate address, remain reachable, and inspect the packaging and product on receipt where practical.
Cancellation
Cancellation may be requested without charge before dispatch. After dispatch or commencement of a custom-made order, the team reviews the case and explains any actual transport or production commitment, without limiting the customer’s statutory rights.
Returns and exchanges
Consumers may request a return or exchange within 14 days of delivery without giving a reason, subject to statutory exceptions and the product’s condition, nature, and packaging. The item must be capable of being restored to its condition at contracting and must not have been damaged by customer use. Requests are handled through the return flow linked to the original order and item.
Defects or incorrect products
A defect, non-conforming item, or incorrect product or size should be reported promptly with photographs where practical. The product may be inspected, after which the appropriate replacement, return, or refund is processed under applicable law without additional cost for a confirmed defect or seller error.
Custom sizes and made-to-order products
A product made or adapted to specifications selected by the customer may be excluded from no-reason returns where it conforms to those specifications, in line with statutory exceptions. Defect and non-conformity rights remain fully available.
Warranty
The manufacturer warranty period and conditions shown on the product page, invoice, or warranty card apply. Manufacturing defects are covered according to those terms; misuse, unauthorized transport, unsuitable support, moisture, or contamination are generally excluded. These terms do not limit any mandatory warranty rights.
Promotions and codes
Promotions may have dates, eligibility rules, minimum order values, and product or variant restrictions. A code is limited to one redemption per customer account unless expressly stated otherwise and codes do not stack by default. A future pause or expiry does not affect a correctly confirmed order.
Accounts
Users are responsible for accurate account information and secure access. An account may be restricted where fraud, abuse, or improper promotion use is reasonably suspected, while preserving existing orders and providing a fair review process.
Privacy and private files
Contact, address, and order information is used to fulfil sales, delivery, and after-sales service. Return evidence and CV files are stored privately and are accessible only to the relevant user or authorized staff for their stated purpose. The published Privacy Policy also applies.
Complaints
Contact Modern Prestige first with the order or request reference so the team can investigate. Where a resolution cannot be reached, consumers retain the right to contact the Egyptian Consumer Protection Agency or another competent authority.
Updates and governing law
These terms may be updated prospectively as services and procedures change. The version in effect when an order is confirmed applies, and Egyptian law governs the transaction. Nothing in these terms reduces mandatory consumer rights.
For questions or complaints, contact us at +20 102 601 2368 with your order or request reference.